Ensure available help resources and documentation are easily accessible, clear, and useful in assisting users to effectively use the application/website
Help resources and documentation must be easy to reach, clear, and genuinely useful. The benchmark treats it as automatable; no rule reads it yet, and the page says so rather than showing a measurement chip with nothing behind it.
It is one of the secondary criteria in the secondary experience group of the Saudi Platforms Code, issued by the Digital Government Authority.
How XFix measures this criterion
This criterion admits automated measurement and no rule has been built for it in the tool yet, so the scan counts it neither for nor against and the report shows it by name and status. The rule is in preparation.
The official text and its checkpoints
The Digital Government Authority publishes no detailed checkpoints for this criterion, so the text of the criterion itself is the reference when judging it.
Related criteria
The limits of this tool
XFix is an independent commercial tool. It is not part of the Digital Government Authority, is not endorsed by it, and does not act on its behalf. What it produces is an indicative estimate expressed as a range. It is not the Platforms Code Application Certificate and not a declaration of conformity. The certificate is issued by the Authority alone, and the Authority’s assessment remains the reference.
Its usefulness is in showing the gap early and with evidence. It does not stand in for the body that decides.