Ensure a consistent approach to how errors are handled and displayed across the application/website to ensure a smooth user experience.
Errors must appear in the same visual and spatial pattern within one context, in wording that names the problem and the next step, in one consistent voice. A message that reports failure without naming it sends the user back to try the same thing again.
It is one of the primary criteria in the experience group of the Saudi Platforms Code, issued by the Digital Government Authority.
How XFix measures this criterion
This criterion admits automated measurement and no rule has been built for it in the tool yet, so the scan counts it neither for nor against and the report shows it by name and status. The rule is in preparation.
The official text and its checkpoints
This criterion rests on 3 checkpoints published in the Platforms Code, and they are the reference when judging it.
All 3 checkpoints, in Arabic
This criterion’s 3 checkpoints are not written in English yet. The Arabic page carries all of them in full, each with its own answer, what passes and fails, how it is measured, and how it is repaired.
Related criteria
The limits of this tool
XFix is an independent commercial tool. It is not part of the Digital Government Authority, is not endorsed by it, and does not act on its behalf. What it produces is an indicative estimate expressed as a range. It is not the Platforms Code Application Certificate and not a declaration of conformity. The certificate is issued by the Authority alone, and the Authority’s assessment remains the reference.
Its usefulness is in showing the gap early and with evidence. It does not stand in for the body that decides.